Tasks and responsibilities:
The key objective is to support the Student Services team by fielding general student enquiries by various communication channels and to provide general administrative assistance. This includes support for the student’s visa requirements.

In this role your tasks and responsibilities will include, but are not limited to;

· Being the first point of contact for our students on our BSBI campus in Neukölln. This includes information about visas and student related residence permits (study purposes, working rights, post-graduate residence permit options), city registration, blocked bank accounts as well as health insurance)

· Supporting regular communication with students through various channels.

· Be actively involved in the registration process ensuring student visas are correct, checked and uploaded into the student database in a timely fashion.

· Delivering excellent customer service by providing seamless administration and effective communication.

· Processing service support requests from a partner law firm and health insurance partner.

· Issuing official letters to students upon request.

· Answering emails promptly and professionally.

· Supporting students in their enrolment process on campus.

· Guiding students in their questions regarding the BSBI policies and procedures.

· Answering phone calls from students and providing assistance as needed.

· Performing other administrative duties as requested by the manager to support the seamless implementation and execution of processes.

Assist in informative webinars.