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Student Hub Advisor (m, f, d)

Temporary, Full-time · Hamburg
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Your Responsibilities
We are looking for a new colleague to join our UE Services - Student Hub Team in Hamburg on a full-time basis /40 hour a week as soon as possible, who shares our vision of excellence in education and who is committed to making a difference in the lives of our students and staff.

The opportunity:
 
The Student Hub Advisor supports students during their Bachelor’s or Master's degree studies by providing them with needed advice and support to successfully complete their degree program. The UE Student Hub Centre is the heart of operational services and the main contact point for students' questions concerning study-related topics or support needs: i.e. how do I apply for Bafög, how does health insurance work with health insurance, who should I talk to about -semester abroad -finding an internship - retake exams? where can I find an internship? I failed an exam, when can I retake it, how do I apply for a semester break? and much more. If you are a person who likes to help students learn skills and tools that will help them succeed in their career goals, this is the job for you.

Key Activities & Responsibilities:
 
  • Provide excellent and effective service to students in a timely manner
  • Respond to a wide variety of enquiries via different systems and in person
  • Organize student events & support student clubs to increase student engagement & sense of belonging
  • Outreach to students who have been identified by faculty or staff as being at risk of dropping out of UE and offer appropriate and relevant support to address their need(s). They will refer students to the relevant support based on their needs
  • Help identify the student's issues or needs and refer them to the appropriate support service
  • Keep up-to-date information about support services on campus to be able to refer students to these supports as needed
  • Oversee & support peer mentor program, including helping to train student mentors
  • Share suggestions for improvements to the campus/learning environment with the responsible department
  • Other related duties

Your profile
  • Excellent organizational skills
  • Strong conflict resolution skills
  • Excellent written and spoken languages skills in German and English
  • Ability to work in a fast-paced environment
  • Ability to work effectively in a multicultural environment
  • Excellent service skills
  • Demonstrated organizational experience in running events, such as welcome days or new student orientation
  • Demonstrated skills in the initiative in problem-solving and taking proactive action in addressing student problems
  • 1-3 Years of Experience in the student services field or comparative field; Completion of a commercial apprenticeship; Demonstrated practical experience in service: ie hotel industry, customer-oriented administration and/or higher education
Why us?
  • Opportunity to work with a great team in a dynamic and international environment
  • 30 days of vacation
  • Various online language courses and opportunities to participate in online collaboration courses
  • Numerous campus events from the fields of art, culture, business and science
  • Opportunity to develop and implement new ideas and concept
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About us

GUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions that is committed to empowering students with the knowledge and skills they need to make a positive impact in the world. Our mission is to foster visionary leaders who can drive meaningful change for society.


With a strong presence in Germany, Europe, and beyond, GGG is made up of several well-known brands, including UE (University of Europe for Applied Sciences), BSBI (Berlin School of Innovation & Business), htk design academy, and GISMA University for Applied Sciences. Our thriving student body of over 10,000 learners across our institutions benefits from a wide range of academic disciplines, such as business, technology, data science, engineering, sports, and fine arts.


As part of the Global University Systems (GUS) network, which comprises over 48 universities across Europe, the USA, Australia, Asia, and South America, with over 87,000 students, we are dedicated to providing exceptional learning experiences to our students.


At GGG, we are committed to creating a supportive and inclusive work environment where everyone can thrive. Our employees play a vital role in ensuring that our students succeed at every step of their career path. Join our team and be a part of a culture of innovation and excellence in education.  www.gusgermany.com

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Über uns

Global University Systems (GUS) ist eines der vielfältigsten Netzwerke von Hochschuleinrichtungen auf der ganzen Welt. GUS bildet in einer Vielzahl von Programmen aus, darunter Bachelor- und Masterstudiengänge, Englischsprachkurse sowie Berufs-, Unternehmens- und Führungskräfteausbildung. An 57 Standorten, u.a. in Großbritannien, Kanada, den Vereinigten Staaten, der Karibik, Irland, Israel, Singapur und Deutschland, bilden rund 87.000 Studierende ein internationales Netzwerk, um gemeinsam zu lernen. Die University of Europe for Applied Sciences (UE) ist Teil des Global University Systems. In Deutschland hat die UE ihren Hauptsitz in Potsdam und weitere Standorte in Berlin, Hamburg und Iserlohn. Die UE zeichnet sich durch ihren besonderen Praxisbezug, ihre Internationalität, moderne Lehrinhalte und den persönlichen Umgang mit den Studierenden aus. Jeden Tag tragen die Mitarbeiter/innen der UE mit innovativen Ideen dazu bei, die UE ihren Zielen näher zu bringen: Qualität, Service, Internationalität und Wachstum. Die Studiengänge sind das Ergebnis des direkten Austauschs zwischen UE-Professor/innen, Mitarbeiter/innen und Studierenden sowie des Feedbacks von potenziellem Arbeitgeber/innen. www.gusgermany.com

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