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Director of Student Services (m, f, d)

Temporary, Full-time · Berlin, Potsdam
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Your Responsibilities
We are looking for a new colleague to join our Team in Berlin on a full-time basis /40 hour a week as soon as possible, who shares our vision of excellence in education and who is committed to making a difference in the lives of our students and staff.

Planning and Coordination
  • Provides leadership and supervision for planning, organizing, and coordinating of student affairs programs while achieving institutional goals and objectives
  • Supports and leads the development of short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures
  • Monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement
  • In concert with IT, prepares statistical and analytical reports, supporting documentation, related correspondence, and other advice with respect to maintaining a data-informed environment for developing and sustaining programs that positively impact student retention and success 
  • Provides accurate information and data for strategic decision making by conducting research, collecting and analyzing data and establishing processes and methodologies that effectively evaluate data that will support student success and retention strategies.
  • Establishes and implements processes for the development, maintenance and evaluation of student-centred support services 
  • Collaborates with IT Services, the Registrar’s Office, Academic Department, and faculty to implement systems in support of student success
  • Provides creative leadership and management, directed to the improvement of relevant, efficient, flexible and economy of services
  • Takes action on issues or projects that arise or are assigned by the Presidium
 
Representation and Communication 
  • Develops external contacts, including membership in relevant professional associations, to remain current with student issues, trends, and practices 
  • Attends, participates in, and provides advice as requested for all relevant internal and external meetings 
  • Establishes and maintains positive relationships with internal and external stakeholders in the provision of educational student support services 
  • Undertakes to represent the University with regard to extraordinary activities, special initiatives, or task forces at the community, provincial, national or international levels 
 
Student Affairs & Services
  • Leads Student Affairs programming including Career Development Centre; International Student Advising; Student Health Ambassadors; Peer2Peer program; Engagement programming; Student development & leadership; and student transitions to set goals and objectives in alignment with University and Academic Affairs Strategic Plans
  • Coordinates non-academic student conduct investigations as needed
  • Develops and ensures delivery of training for faculty, staff, students, and administration to maintain understanding of policies and procedures surrounding student misconduct, including the orientation of new employees and students and other activities as appropriate or required
  • Provides confidential information for all cases of alleged academic and non-academic misconduct, including claims, evidence, outcomes, resolutions, and sanctions 
  • Ensures student needs are identified, understood and met where feasible through gathering meaningful information and feedback from the University’s constituent groups and refers students to other support services when appropriate
  • Conducts reviews and assessments of academic and non-academic student conduct policies and procedures and makes recommendations for change as appropriate
  • Researches, assesses, and proposes student well-being programming
  • Investigates and reports on the impact of services, programs, and initiatives on student engagement, retention and success
  • Performs all other duties and responsibilities as assigned
 
Student Engagement and Involvement
  • Envisions, develops, and implements new programs, initiatives, strategies, policies, and procedures 
  • Oversees the development and implementation of effective student engagement programming including Peer2Peer program, Badging, New Student Orientation, and Transition programming
  • Provides programming support for student leadership development 
  • Responsible for the production of reports and presentations to raise institutional awareness and knowledge of relevant student affairs programming and ensure they are communicated to the broader community
 
Personnel 
  • Facilitates a positive working environment that nurtures and encourages high performance, teamwork, innovation and creativity 
  • Plans, supervises and directs the activities of staff in the student affairs area
  • Facilitates the resolution of conflicts by responding to student issues in a timely, fair and equitable manner
  • Encourages high morale and high-quality student services through a respectful leadership style which inspires staff to strive for the achievement of ongoing student success
  • Ensure professional development through self-directed professional reading, developing professional contacts with colleagues, identifying professional development opportunities, and attending training and/or courses required by the Presidium
Your profile
  • Demonstrated experience in project planning and management, and process improvement with the ability to manage multiple projects with efficiency
  • Extensive knowledge of post-secondary education, policies and procedures
  • Extensive knowledge of the student experience of post-secondary education 
  • Proven ability to achieve goals using collaborative and consultative processes 
  • Proven ability to function with a high degree of sensitivity, tact and diplomacy 
  • Proven ability to work within and in support of a data-informed environment
  • Ability to work with tight deadlines, high pressure and at short notice with information and data
  • Proven ability to effectively resolve disputes and conflict 
  • Ability to work as a committed team member who shares responsibility
  • Ability to provide excellent service based on a broad knowledge of trends and issues relevant to the provision of student services in support of student success
  • Demonstrated ability to establish and maintain effective working relationships with all constituencies including students, staff, faculty, administration, external stakeholders, and community members 
  • Demonstrated proficiency in providing workshops to faculty, staff, and students
  • Strong analytical and problem-solving skills
  • Strong communication skills both verbal and written and ability to express organized thoughts concisely
Leadership Competencies:
  • Ability to provide effective leadership within a post-secondary institution based on information and data
  • Team Leadership – ability to create team spirit and direct individuals toward achievement of team and organizational goals. Inspires others to develop professionally and contribute to the success of the leadership team.
  • Communication – effectively influences, inspires others to do their best 
  • Problem solving and decision making – considers a wide range of information and perspectives to solve problems and make reasoned decisions; demonstrates a comfort with uncertainty and ambiguous conditions
  • Results and goal-oriented: achieves outcomes through consultative and collaborate methods
  • Innovation – welcomes, generates, and implements new ideas and solutions that help to achieve organizational strategic goals
  • Visioning and Strategic Thinking - energizes staff around the vision while keeping the bigger picture in mind
 
Minimum qualifications and experience:
  • Master’s degree from an appropriate area of specialization, from a recognized, accredited institution 
  • 3 – 5 years recent, relevant, and effective administrative experience at a post-secondary institution(s) 
Why us?
  • Opportunity to work with a great team in a dynamic and international environment
  • Comprehensive support for your well-being through our Health Budget with preventive care and aftercare healthcare options
  • 30 days of vacation
  • Various online language courses and opportunities to participate in online collaboration courses 
  • Numerous campus events from the fields of art, culture, business and science
  • Opportunity to develop and implement new ideas and concept

Interested? 
 
Then we look forward to hearing from you. Your application should include the following documents: CV, Cover Letter and References and possible start date.
 
As an employer, we are committed to equal opportunity and support for minorities. We do not discriminate based on ethnic origin, skin colour, religion, sexual orientation, gender identity, national origin, disability or legally protected status.
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About us

GUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions that is committed to empowering students with the knowledge and skills they need to make a positive impact in the world. Our mission is to foster visionary leaders who can drive meaningful change for society.


With a strong presence in Germany, Europe, and beyond, GGG is made up of several well-known brands, including UE (University of Europe for Applied Sciences), BSBI (Berlin School of Innovation & Business), htk design academy, and GISMA University for Applied Sciences. Our thriving student body of over 10,000 learners across our institutions benefits from a wide range of academic disciplines, such as business, technology, data science, engineering, sports, and fine arts.


As part of the Global University Systems (GUS) network, which comprises over 48 universities across Europe, the USA, Australia, Asia, and South America, with over 87,000 students, we are dedicated to providing exceptional learning experiences to our students.


At GGG, we are committed to creating a supportive and inclusive work environment where everyone can thrive. Our employees play a vital role in ensuring that our students succeed at every step of their career path. Join our team and be a part of a culture of innovation and excellence in education.  www.gusgermany.com

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Über uns

Global University Systems (GUS) ist eines der vielfältigsten Netzwerke von Hochschuleinrichtungen auf der ganzen Welt. GUS bildet in einer Vielzahl von Programmen aus, darunter Bachelor- und Masterstudiengänge, Englischsprachkurse sowie Berufs-, Unternehmens- und Führungskräfteausbildung. An 57 Standorten, u.a. in Großbritannien, Kanada, den Vereinigten Staaten, der Karibik, Irland, Israel, Singapur und Deutschland, bilden rund 87.000 Studierende ein internationales Netzwerk, um gemeinsam zu lernen. Die University of Europe for Applied Sciences (UE) ist Teil des Global University Systems. In Deutschland hat die UE ihren Hauptsitz in Potsdam und weitere Standorte in Berlin, Hamburg und Iserlohn. Die UE zeichnet sich durch ihren besonderen Praxisbezug, ihre Internationalität, moderne Lehrinhalte und den persönlichen Umgang mit den Studierenden aus. Jeden Tag tragen die Mitarbeiter/innen der UE mit innovativen Ideen dazu bei, die UE ihren Zielen näher zu bringen: Qualität, Service, Internationalität und Wachstum. Die Studiengänge sind das Ergebnis des direkten Austauschs zwischen UE-Professor/innen, Mitarbeiter/innen und Studierenden sowie des Feedbacks von potenziellem Arbeitgeber/innen. www.gusgermany.com

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