Your Responsibilities
Student & Administrative Support:
- Manage the Registry's shared mailboxes, ensuring timely and professional responses to inquiries.
- Assist students virtually during online office hours and respond to inquiries in person on campus.
- Organize and support Orientation events for newly enrolled students.
- Provide guidance on university regulations, academic progression, and assessment policies through tutorials and direct communication.
- Prepare and dispatch official letters regarding student progression, assessment, and Examination Board decisions.
- Process student requests, including appeals, academic misconduct cases, extenuating circumstances, and recognition of prior learning (RPL).
- Facilitate intermission requests in collaboration with Finance, Academic, and Student Support departments.
- Oversee assessment and reassessment processes, ensuring timely reporting to the Examination Board.
- Maintain and update student records in the student database (SYS) and the Virtual Learning Environment (Canvas).
- Track students' academic progress and liaise with relevant teams to ensure accurate records.
- Ensure compliance with examination regulations and deadlines.
- Work closely with Finance, Student Support, and Academic departments to streamline processes and ensure students receive timely support.
- Deliver key metrics for internal and external statistical reports.