Your Responsibilities
The Role:
As Student Support Coordinator you will be part of a team of five and will support the Student Support team by fielding general student enquiries by various communication channels and to provide general administrative assistance.
Key Activities & Responsibilities:
In this role your tasks and responsibilities will include, but are not limited to:
As Student Support Coordinator you will be part of a team of five and will support the Student Support team by fielding general student enquiries by various communication channels and to provide general administrative assistance.
Key Activities & Responsibilities:
In this role your tasks and responsibilities will include, but are not limited to:
- Being the first point of contact for our students on our campus in Potsdam. This includes information about visas and student related residence permits (study purposes, working rights, post-graduate residence permit options), city registration, blocked bank accounts as well as health insurance).
- Supporting regular communication with students through various channels and as first point of contact at our Welcome Desk.
- Be actively involved in the registration process ensuring student visas are correct, checked and uploaded into the student database in a timely fashion.
- Informing and advising students on studying abroad through information sessions and individual advising.
- Maintenance of international educational cooperations.
- Issuing and following up official letters, templates and forms.
- Answering emails promptly and professionally.
- Supporting students in their enrolment process on campus.
- Guiding students in their questions regarding the Gisma policies and procedures.
- Answering phone calls from students and providing assistance as needed.
- Performing other administrative duties as requested by our Line Manager Katja to support the seamless implementation and execution of processes.