- Assess all applications efficiently and accurately in line with the UE Admissions policies.
- Develop and maintain the CRM system to ensure accurate, up to date, information is accessible to those that require it.
- Act as the first point of contact for our agent network answering their queries in the given service level agreement.
Analysis and Reporting
Reproduce and prepare clearly defined documents typically using standard formats or templates (e.g. enrolment letters, study contract, payment plans etc.)
Customer/Service Support - Receive and respond to enquiries from/to agents and applicants, seeking support from Senior Agent Advisors or Team Leader Business Development Executive/Manager when needed.
- Use and understand CRM systems relevant to area of work to enable manipulation of information and initial investigation of customer queries/problems.
- Explain in detail, entry requirements and hold knowledge of qualifications and their comparability and acceptability.
Planning and Organising - Preparation of materials to assist in the effective organisation business activities; e.g. enrolment letters and study contract.
- Arrange allocated tasks within daily routine to ensure work is completed to time and appropriate standard.
- Plan and prioritise own work activities, responding to departmental requirements, in addition to own responsibilities to ensure that SLA’s are met.
Liaison - Develop a network of contacts throughout own area, identifying who key individuals are, to support own work activities. e.g. Agents and Processing Team, Heads of School and Programme Leaders.
- Communicate and build strong working relationships with our agent network to support own work activities.
Continuous Improvement - Relay agent feedback and comments and contribute to proposals for improvements to
- current working methods.
- Keep skills up to date and develop competence through learning from colleagues and/or gaining experience of a range of work.
People Management - Show sensitivity and consideration to other people’s customer needs and feelings.
- Provide guidance and support to colleagues on admissions processes.
- Co-operate with and offer mutual support to colleagues in a team/work unit, adopting a flexible approach to delivering work objectives.
Personal and Professional Development and Training - Identify and address development needs to ensure continuing professional development.
- Communicate and share best practice.
- Proactively identify new opportunities and work with management to develop solutions.
- Work in accordance with the UE Values Framework.
- Maintain strong empathy for the university’s commitment to equality of opportunity and
- equality of treatment for colleagues and students.
Other Responsibilities
Any other duties as appropriate to grade and role. - The post-holder will occasionally be required to travel to other locations for meetings or
- training
Senior Admissions Officer
Dubai
Vollzeit
Befristet (Vereinigtes Königreich und Irland)
Deine Aufgaben
Key Activities and Responsibilities
Dein Profil
- Good standard of education evidenced by A levels or equivalent.
- Considerable work experience within a higher education background or in an administrative role.
- Higher Education Qualifications is desirable
- Strong organisational skills with the ability to work quickly and accurately under pressure, and to
- cope with competing priorities to work to deadlines.
- Able to work both independently and within a team environment.
- Knowledge and experience with Microsoft office – e.g. emails, Word, PowerPoint and excel.
- Demonstrate enthusiasm and passion for delivering excellent service across a variety of business functions; both in a written and verbal capacity (e.g. agents and applicants).
- Advanced office administration skills with attention to detail and accuracy.
- Knowledge/Experience Previous work experience within a customer service/administrative role.
- Previous experience in Higher Education is preferred.
Warum wir?
- Opportunity to work with a great team in a dynamic and international environment
- Preventive and aftercare health care options
- 30 days of vacation
- Various online language courses and opportunities to participate in online collaboration courses
- Numerous campus events from the fields of art, culture, business and science
- Opportunity to develop and implement new ideas and concept
Über uns
Die GUS Germany GmbH (GGG) ist ein innovatives und dynamisches Netzwerk von erstklassigen Hochschuleinrichtungen, das sich dafür einsetzt, Studierenden das Wissen und die Fähigkeiten zu vermitteln, die sie benötigen, um einen positiven Einfluss auf die Welt zu nehmen. Unsere Mission ist es, visionäre Führungskräfte zu fördern, die bedeutende Veränderungen für die Gesellschaft vorantreiben können.
Mit einer starken Präsenz in Deutschland, Europa und darüber hinaus besteht die GGG aus mehreren bekannten Marken, darunter die UE (University of Europe for Applied Sciences), die BSBI (Berlin School of Business & Innovation), die htk academy und die GISMA University for Applied Sciences. Unsere über 10.000 Studierenden an unseren Einrichtungen profitieren von einem breiten Spektrum an akademischen Disziplinen, darunter Wirtschaft, Technologie, Datenwissenschaft, Ingenieurwesen, Sport und Bildende Kunst.
Als Teil des Global University Systems (GUS)-Netzwerks, das über 48 Universitäten in Europa, den USA, Australien, Asien und Südamerika mit über 87.000 Studierenden umfasst, sind wir bestrebt, unseren Studierenden außergewöhnliche Lernerfahrungen zu bieten.
Bei GGG setzen wir uns für die Schaffung eines unterstützenden und integrativen Arbeitsumfelds ein, in dem sich jeder entfalten kann. Unsere Mitarbeitende spielen eine wichtige Rolle dabei, dass unsere Studierenden in jeder Phase ihrer Karriere erfolgreich sind. Werden Sie Teil unseres Teams und einer Kultur der Innovation und Exzellenz in der Bildung. www.gusgermany.com