Minimum Qualifications:
- Proven experience in front-line customer service or similar roles.
- Excellent attention to detail and strong organizational and time management skills.
- Proficiency in business correspondence and professional communication with customers.
- Strong working knowledge of the MS Office Suite (Word, Excel, Outlook, PowerPoint).
- Fluency in English (written and spoken).
- Minimum A2 level in German (written and spoken).
- Exceptional interpersonal skills with a customer-service-oriented mindset.
- Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
- Empathetic, open-minded, and highly communicative, with a strong social presence.
Preferred Qualifications:
- Prior experience in student services or administrative roles within an educational institution is preferred.
- Proven track record in student services, customer support, administration, higher education management, or continuing education.
- Ability to think critically and develop new approaches and innovative solutions.
- Creative thinker with the ability to problem-solve and contribute new ideas.
- Strong team player with a proactive attitude and the ability to take initiative.
- Flexible and adaptable, comfortable with shifting priorities and diverse responsibilities.