The intern will work closely with the Student Life team and provide first-level support to students while ensuring that complex, sensitive, or welfare-related matters are referred to the appropriate experienced team member or manager.
Student Support & Office Assistance
- Welcome students visiting the Student Services office and provide professional and friendly first-level assistance.
- Respond to general student questions and guide students to the appropriate service or department.
- Support students with routine administrative and campus-related enquiries.
- Escalate complex, sensitive, welfare-related, disciplinary, or exceptional cases to the responsible team member or manager.
- Support the daily organisation and smooth operation of the Student Services office.
- Assist with on-campus registration and registration finalisation activities.
- Follow up with students regarding missing documentation or outstanding administrative requirements where instructed.
- Support the maintenance of registration records and trackers.
- Support the monitoring of Hamburg email inboxes.
- Respond to routine student enquiries using approved information, templates, and guidance.
- Forward or escalate enquiries requiring specialist knowledge or management attention.
- Support the preparation and distribution of student communications, reminders, and announcements.
- Maintain professional, clear, and student-focused communication at all times.
- Assist with the preparation and processing of routine student letters and administrative documents.
- Assist with filing, trackers, spreadsheets, and general Student Life administration.
- Ensure student information is handled confidentially and appropriately.
- Support the preparation and delivery of student orientation sessions.
- Assist with orientation materials, presentations, room preparation, student lists, and attendance.
- Welcome new students and help guide them during their first days on campus.
- Support students with general questions regarding campus facilities, services, and Student Life.
- Assist with follow-up communication after orientation sessions.
- Support the organisation and delivery of student events, activities, and information sessions.
- Assist with event preparation, registrations, student communication, room setup, materials, and attendance.
- Support coordination with relevant internal teams where required.
- Attend events and provide on-site operational support.
- Help collect student feedback following events and activities.
- Assist with general day-to-day campus operational matters.
- Support coordination of rooms, student-facing areas, materials, signage, and campus information.
- Report operational or facility-related issues to the appropriate team.
- Support coordination with IT, Marketing, Facilities, and other departments when required.
- Assist with practical preparations for campus activities and student-facing initiatives.
- Provide students with approved general information regarding areas such as health insurance, accommodation, healthcare contacts, campus services, and other Student Life matters.
- Ensure students are directed to the appropriate specialist or external provider where further advice is required.
- Avoid providing advice outside the intern’s area of responsibility and escalate when necessary.
- Undertake other reasonable administrative, student-facing, event, and campus-support tasks as requested by management, provided they are appropriate to the level and developmental nature of the internship.