Your Responsibilities
As a Student Finance Service Officer, you will play a key role in supporting BSBI’s financial operations related to student accounts. You will be responsible for managing student payment processes, ensuring the timely collection of tuition fees, and delivering excellent service to students while maintaining accuracy and compliance with financial procedures.
This is an exciting opportunity for an early-career professional to grow within an international education environment and build a strong foundation in finance and student services.
Your tasks
Follow up on overdue tuition fee payments in a professional and timely manner
Manage and monitor student payment plans and instalments
Send payment reminders and formal dunning communications
Communicate with students via email and phone regarding outstanding balances
Support the processing of student refunds and account adjustments
Maintain accurate financial records and update student accounts
Prepare reports on receivables, overdue balances and collections performance
Liaise closely with internal departments such as Admissions, Student Services, and Exams and Assessments
Support internal finance projects and process improvement initiatives to increase efficiency