Student Finance Service Officer – BSBI (m/f/d)

Temporary, Full-time · Berlin

Über uns

Die GUS Germany GmbH (GGG) ist ein innovatives und dynamisches Netzwerk von erstklassigen Hochschuleinrichtungen, das sich dafür einsetzt, Studierenden das Wissen und die Fähigkeiten zu vermitteln, die sie benötigen, um einen positiven Einfluss auf die Welt zu nehmen. Unsere Mission ist es, visionäre Führungskräfte zu fördern, die bedeutende Veränderungen für die Gesellschaft vorantreiben können.

Mit einer starken Präsenz in Deutschland, Europa und darüber hinaus besteht die GGG aus mehreren bekannten Marken, darunter die UE (University of Europe for Applied Sciences), die BSBI (Berlin School of Business & Innovation), die htk academy und die GISMA University for Applied Sciences. Unsere über 10.000 Studierenden an unseren Einrichtungen profitieren von einem breiten Spektrum an akademischen Disziplinen, darunter Wirtschaft, Technologie, Datenwissenschaft, Ingenieurwesen, Sport und Bildende Kunst.

Als Teil des Global University Systems (GUS)-Netzwerks, das über 48 Universitäten in Europa, den USA, Australien, Asien und Südamerika mit über 87.000 Studierenden umfasst, sind wir bestrebt, unseren Studierenden außergewöhnliche Lernerfahrungen zu bieten.

Bei GGG setzen wir uns für die Schaffung eines unterstützenden und integrativen Arbeitsumfelds ein, in dem sich jeder entfalten kann. Unsere Mitarbeitende spielen eine wichtige Rolle dabei, dass unsere Studierenden in jeder Phase ihrer Karriere erfolgreich sind. Werden Sie Teil unseres Teams und einer Kultur der Innovation und Exzellenz in der Bildung. www.gusgermany.com

Your Responsibilities

As a Student Finance Service Officer, you will play a key role in supporting BSBI’s financial operations related to student accounts. You will be responsible for managing student payment processes, ensuring the timely collection of tuition fees, and delivering excellent service to students while maintaining accuracy and compliance with financial procedures.

This is an exciting opportunity for an early-career professional to grow within an international education environment and build a strong foundation in finance and student services.

Your tasks

Follow up on overdue tuition fee payments in a professional and timely manner
Manage and monitor student payment plans and instalments
Send payment reminders and formal dunning communications
Communicate with students via email and phone regarding outstanding balances
Support the processing of student refunds and account adjustments
Maintain accurate financial records and update student accounts
Prepare reports on receivables, overdue balances and collections performance
Liaise closely with internal departments such as Admissions, Student Services, and Exams and Assessments
Support internal finance projects and process improvement initiatives to increase efficiency

Your profile

Essential

Bachelor’s degree in business administration, Accounting, Project Management or a related field
Minimum 2 years of experience in collections, accounts receivable, or credit control
Fluent English (written and spoken)
Competent in MS Office software, especially MS Excel (intermediate or above); knowledge of Power BI is an advantage
Strong communication and interpersonal skills
High attention to detail and strong organisational skills
Ability to work with deadlines and handle confidential financial data
Valid right to work in Germany (no visa sponsorship provided)

Desirable

Previous experience in the education sector
German language skills
Experience in customer service or student-facing roles
Experience supporting process improvement or administrative projects

Why us?

We offer

An international environment with a multicultural audience and a meaningful social impact
Structured onboarding and training to support your professional development
Support in achieving your professional goals
Opportunities for career growth alongside BSBI, including leadership roles
Extensive training to equip you with the knowledge and skills needed to excel
Work in a young, dynamic and positive culture that fosters collaboration
The opportunity to be at the forefront of an exciting educational environment and grow with BSBI
Up to 30 vacation days per year (starting at 27, plus one accrued for every completed year)

Interested?

Then we look forward to hearing from you. Please share your application to: Jobs at BSBI. Your application should include the following documents: CV, Cover Letter, References and possible start date.

As an employer, we are committed to equal opportunity and support for minorities. We do not discriminate based on ethnic origin, skin colour, religion, sexual orientation, gender identity, national origin, disability or legally protected status.

Apply for this job

About us

GUS Germany GmbH (GGG) is an innovative and dynamic network of world-class higher education institutions that is committed to empowering students with the knowledge and skills they need to make a positive impact in the world. Our mission is to foster visionary leaders who can drive meaningful change for society.

With a strong presence in Germany, Europe, and beyond, GGG is made up of several well-known brands, including UE (University of Europe for Applied Sciences), BSBI (Berlin School of Business & Innovation), htk academy, and GISMA University for Applied Sciences. Our thriving student body of over 10,000 learners across our institutions benefits from a wide range of academic disciplines, such as business, technology, data science, engineering, sports, and fine arts.

As part of the Global University Systems (GUS) network, which comprises over 48 universities across Europe, the USA, Australia, Asia, and South America, with over 87,000 students, we are dedicated to providing exceptional learning experiences to our students.

At GGG, we are committed to creating a supportive and inclusive work environment where everyone can thrive. Our employees play a vital role in ensuring that our students succeed at every step of their career path. Join our team and be a part of a culture of innovation and excellence in education. www.gusgermany.com